Why is there a charge on my card?

It’s a charge for our digital planners or Vault 1-year pass access.

Who is Outline Planner? Outline Planner is a digital planning product designed by Ralu Petrea. The product is owned by Unfold SRL, the design company led by Ralu Petrea, based in Bucharest, Romania. Unfold SRL creates digital designs and UX products for online businesses from 2012.

Why are you charging me? The charge you see on your credit card statement is for one of our digital planners, Vault 1-year pass access, for a custom digital planner that Ralu has designed for you.

Doesn’t ring a bell? If the product names above don't sound familiar, please ask your business partner or significant other (or your teenager) if they purchased one of our services or products. We've discovered that most of the time the confusion arises from someone else at the office, or at home signing up for the product.

Can I get a receipt for the charges? Every time there is a payment on our website we send an order confirmation with receipt to the email address you (or your co-worker) provided when you/they signed up. If you need an official invoice (for taxes) we can always send you one. Simply email your full details to raluca (at) outlineplanner.com

Can I get a refund? No. All digital products on the website are INSTANTLY delivered after payment, so there's no way we can take them back once delivered. So, we do not allow any refunds or exchanges.

Any further questions? You can submit a support request and Ralu will get back to you as quickly as she can. Please email her at raluca (at) outlineplanner.com.

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